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Tree of Life Guitars
31 Ashley Road
Hampton
TW122JA
United Kingdom
VAT Registration Number: 138600816
Payment
Payment must be received in full before any goods can be dispatched.
All Prices are quoted in UK Pounds (£) and include all taxes & VAT.
Payment will only be accepted in UK Pounds (£). All payments will be processed in the UK.
This does not affect your statutory rights.
Delivery
Responsibility for ownership of the Goods passes to the purchaser once we have delivered them.
Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. A signature at this address will be required.
The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately, TOL cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.
All delivery times and dates are subject to stock availability and backlog.
Unfortunately, TOL can in no circumstances, therefore, compensate for delayed orders.
DAMAGES/SHORTAGES MUST BE NOTIFIED WITHIN 24 HOURS OF DELIVERY - TOL CANNOT BE HELD RESPONSIBLE FOR TRANSIT DAMAGE IF REPORTED AFTER 24 HOURS OF DELIVERY.
This does not affect your statutory rights.
Our contract
When you place an order to purchase a product from treeoflifeguitars.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product that is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
Cancellation procedure
You are free to cancel any order before payment has been taken free of charge.
Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange a collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.
This does not affect your statutory rights.
14 Day Money Back Guarantee
The Consumer Contracts Regulations 2013, and the customer has a right to cancel the order within 14 days, starting the day after receiving all of their goods any goods can be returned for any reason within 14 working days for a refund, less carriage costs. There will be a 3% handling and restocking fee. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself or contact us and we will arrange collection. The average cost for a collection is £25.
For Health and Safety reasons some products such as headphones, microphones, earphones, in-ear monitoring products that have been used or where the hygienic seal has been removed or broken cannot be returned unless faulty.
Returns and Refunds
Refunds must be processed within 14 days of receiving the cancellation notification of returned goods.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
The customer has a duty to take reasonable care of the products while in their possession and during the cancellation period to maintain them in the condition in which they were supplied by TOL. If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek recompense.
The customer has a duty to re-package any returned goods in such a way as to avoid any damage to the goods whilst in transit back to TOL (ideally all the original packaging should be used). If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met TOL reserve the right to return the goods to the customer or to seek recompense.
Faulty Goods: Within 30 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 30 days from the date of delivery, we will arrange for the return of faulty goods from us to the manufacturers for repair, under the terms of the manufacturer’s warranty. This policy is invalidated if the goods have been altered in any way from their original condition or if the fault is due to misuse by the purchaser.
Price Match Guarantee
We may offer price match promotions. These promotions only apply to Authorised UK Retailers of the brand in question and must be in stock at the time of the price match.
We refuse the right to match a price we don't consider to be genuine.